Shipping & Delivery Policy

At Rapid Energy (Online), we aim to process and deliver your Rapid Energy order as quickly and efficiently as possible. We work with trusted courier partners to ensure your order arrives safely and on time.

1. Delivery Areas

We currently deliver throughout South Africa.

Orders can be delivered to:

• Residential addresses
• Business addresses
• The Courier Guy PUDO Lockers
• The Courier Guy PUDO Counter Collection Points (where available)

2. Courier Service

Orders are shipped using The Courier Guy.

Customers may select one of the available delivery options during checkout, including:

• Door-to-door delivery
• PUDO Locker to Locker
• PUDO Locker to Door
• PUDO Door to Locker (where available)

Available delivery methods may vary depending on your location.

3. Order Processing

Orders are normally processed within 1 business day after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeframes

Estimated delivery times are

• Major metropolitan areas: 1–3 business days
• Regional areas: 2–5 business days
• Remote locations: Delivery times may vary.

These delivery times are estimates and cannot be guaranteed.

5. Shipping Costs

Shipping costs are calculated during checkout based on the delivery method selected and the destination.

The final shipping charge will be displayed before payment is completed.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number (where available) allowing you to monitor the progress of your delivery.

7. Delivery Responsibility

Please ensure that your delivery address, email address, and telephone number are correct when placing your order.

We cannot be held responsible for delays or failed deliveries resulting from incorrect delivery information supplied by the customer.

8. PUDO Locker Collections

If you choose delivery to a PUDO Locker, you are responsible for collecting your parcel within the collection period specified by The Courier Guy.

If a parcel is not collected within the required time, it may be returned to us. Any additional courier charges for re-delivery may be payable by the customer.

9. Damaged or Missing Parcels

Please inspect your parcel as soon as possible after delivery.

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of receiving the parcel.

Where possible, please include photographs of:

• The outer packaging
• The shipping label
• The damaged products

This information helps us resolve the issue quickly with the courier.

10. Delivery Delays

While we make every effort to dispatch orders promptly, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Public holidays
• High courier volumes
• Operational delays at courier depots
• Remote delivery locations

We appreciate your patience should any unforeseen delays occur.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Rapid Energy (Online)
Email: onlinesales@rapidenergy.co.za
Telephone: 076 187 5100