Privacy Policy

At Rapid Energy Online, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

By using this website or placing an order with us, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

This website is operated by Firstweb, an independent online retailer of Rapid Energy products.

For any privacy-related questions, please contact:

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Your full name
  • Email address
  • Telephone number
  • Delivery and billing address
  • Order history
  • Payment confirmation information (we do not store your card details)
  • IP address
  • Browser and device information
  • Website usage information collected through cookies

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and delivering your orders
  • Providing customer support
  • Communicating about your purchases
  • Sending order confirmations and tracking updates
  • Responding to enquiries
  • Improving our website and customer experience
  • Complying with legal obligations

4. Marketing Communications

We do not send regular marketing newsletters.

From time to time, we may email previous customers to let them know when Rapid Energy products are back in stock or when there is important information relating to products they have previously purchased.

You may opt out of these emails at any time by contacting us or using the unsubscribe option where available.

5. Payment Information

Payments made on this website are processed securely by approved third-party payment providers.

We do not collect or store your debit or credit card information.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only where necessary with trusted service providers, including:

  • Courier companies for delivery
  • Payment service providers
  • Website hosting providers
  • Professional advisers where required by law

These service providers are only permitted to use your information to perform services on our behalf.

7. Cookies

This website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember items in your shopping cart
  • Improve website performance
  • Understand how visitors use our website
  • Maintain website security

You can disable cookies in your browser settings, although some website features may no longer function correctly.

8. Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we strive to protect your information, no method of transmitting data over the Internet can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain your information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Maintain business records

10. Your Rights

Subject to applicable South African law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Request deletion of information where legally permitted
  • Object to certain processing of your information
  • Withdraw consent where consent was previously provided

To exercise these rights, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Rapid Energy (Online)
Email: onlinesales@rapidenergy.co.za
Telephone: 076 187 5100