{"id":7177,"date":"2026-08-06T14:45:44","date_gmt":"2026-08-06T12:45:44","guid":{"rendered":"https:\/\/rapidenergy.co.za\/shop\/?page_id=7177"},"modified":"2026-08-06T19:14:32","modified_gmt":"2026-08-06T17:14:32","slug":"returns-refunds-and-cancellations-policy","status":"publish","type":"page","link":"https:\/\/rapidenergy.co.za\/shop\/returns-refunds-and-cancellations-policy\/","title":{"rendered":"Returns, Refunds and Cancellations Policy"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h1>Returns, Refunds &amp; Cancellations Policy<\/h1>\n<p>At <strong>Rapid Energy (Online)<\/strong>, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, this policy explains how returns, refunds and exchanges are handled.<\/p>\n<h2>1. Return Period<\/h2>\n<p>Eligible products may be returned within <strong>30 days<\/strong> of the delivery date, provided they meet the conditions outlined below.<\/p>\n<h2>2. Eligible Returns<\/h2>\n<p>You may request a return if:<\/p>\n<ul>\n<li>You received the incorrect product.<\/li>\n<li>Your order arrived damaged during transit.<\/li>\n<li>The product was defective when received.<\/li>\n<li>You changed your mind before opening the product.<\/li>\n<\/ul>\n<h2>3. Consumable Products<\/h2>\n<p>Rapid Energy products are consumable items. For health, hygiene and safety reasons, opened products cannot normally be returned for resale.<\/p>\n<p>However, we understand that a customer may open a box, use a single sachet and discover that the product is not suitable for them.<\/p>\n<p>In these circumstances, returns of the remaining unopened sachets may be considered on a case-by-case basis at our discretion. Each request will be assessed individually once the returned product has been inspected.<\/p>\n<p>Approval of these returns is not automatic and may depend on the condition of the remaining product and packaging.<\/p>\n<h2>4. Products That Cannot Be Returned<\/h2>\n<p>We are unable to accept returns where:<\/p>\n<ul>\n<li>The product has been substantially used or consumed.<\/li>\n<li>The product has been intentionally damaged.<\/li>\n<li>The product was not purchased from our website.<\/li>\n<li>The return request falls outside the applicable return period without a valid reason.<\/li>\n<\/ul>\n<h2>5. Return Process<\/h2>\n<p>If you would like to request a return, please contact us before sending any products back.<\/p>\n<p>Please include:<\/p>\n<ul>\n<li>Your order number.<\/li>\n<li>A description of the issue.<\/li>\n<li>Photographs where applicable.<\/li>\n<\/ul>\n<p>We will provide further instructions once your request has been reviewed.<\/p>\n<h2>6. Return Shipping<\/h2>\n<p>Where a return is due to a change of mind or a product not meeting personal preference, the customer is responsible for the cost of returning the goods.<\/p>\n<p>If we supplied the incorrect product or the product was defective upon arrival, we will arrange an appropriate solution, which may include covering the reasonable return shipping costs.<\/p>\n<h2>7. Refunds<\/h2>\n<p>Once the returned goods have been received and inspected, we will notify you of the outcome of your refund request.<\/p>\n<p>If approved, refunds will be processed using the original payment method wherever possible.<\/p>\n<p>Please allow several business days for your financial institution to process the refund after it has been issued.<\/p>\n<h2>8. Exchanges<\/h2>\n<p>Where stock is available, we may offer an exchange instead of a refund.<\/p>\n<p>If the requested replacement product is unavailable, a refund may be offered where appropriate.<\/p>\n<h2>9. Order Cancellations<\/h2>\n<p>You may request cancellation of an order before it has been dispatched.<\/p>\n<p>If your order has already been handed to the courier, it will be treated as a return and the applicable return conditions will apply.<\/p>\n<h2>10. Consumer Rights<\/h2>\n<p>Nothing contained in this policy limits or excludes any rights available to consumers under the South African Consumer Protection Act or any other applicable legislation.<\/p>\n<h2 data-start=\"4513\" data-end=\"4538\" class=\"PDq2pG_selectionAnchorContainer\">11. 100% Genuine Products<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/h2>\n<p data-start=\"4543\" data-end=\"4723\">All Rapid Energy products sold through our website are genuine products sourced through authorised distribution channels. We do not sell imitation, expired or grey-import products.<\/p>\n<h2>12. Contact Us<\/h2>\n<p>If you have any questions regarding returns or refunds, please contact us:<\/p>\n<p><strong>Rapid Energy (Online)<\/strong><br \/><span>Email: <a href=\"mailto:onlinesales@rapidenergy.co.za\">onlinesales@rapidenergy.co.za<\/a><\/span><br \/><span>Telephone: 076 187 5100<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7177","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/pages\/7177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/comments?post=7177"}],"version-history":[{"count":11,"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/pages\/7177\/revisions"}],"predecessor-version":[{"id":7308,"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/pages\/7177\/revisions\/7308"}],"wp:attachment":[{"href":"https:\/\/rapidenergy.co.za\/shop\/wp-json\/wp\/v2\/media?parent=7177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}